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FAQ
How do I exchange?
We offer all customers a free exchange, to start an exchange you must use our exchange portal here .
How do I exercise my right of return?
If you wish to make use of your right of return, you must use our return portal. Shipments outside our return portal are not accepted.
Find the return portal here.
How long is the delivery time?
If you order before 12 noon every weekday, we will send the package the same day. We send the package with GLS. In collaboration with GLS, we estimate same-day delivery.
What materials are your jewelry made of?
Fadeless jewelery is made of 316L stainless steel of the highest quality. This material is extremely durable. The material is resistant to sweat, water, perfume and sun. All our jewelery has gone through a lengthy production process, including polishing and PVD treatment. Your future piece of jewelry will not lose color and shine over time.
We are confident in our range, and therefore have a quality guarantee on all our jewellery. In practice, this means that if your jewelery loses color - we will send a new one, clean and free. All jewelery is handmade. The jewelery has gone through a long testing process, this process has aimed to create jewelery that can be used throughout life. All our jewelery is designed in Denmark.
Can I cancel my order?
Depending on the order in question, we have the option of canceling a placed order or helping with a change of the delivery address. Contact our live chat or our e-mail info@fadeless.dk